Refund policy
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the proof of purchase.
To start a return, you can contact us at admin@countrycollective.co.nz
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You can always contact us for any return questions at admin@countrycollective.co.nz
Exceptions / non-returnable items:
Gift cards and sale items aren't eligible for a refund, return or exchange. Please get in touch if you have questions or concerns about your specific item.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges:
If you are wanting to exchange a product please contact us within 30 days of the item being purchased. Once the item has been returned we will inspect the item. If the product is eligible for exchange (unused) we will then arrange for the new product to be sent out to you. You will be responsible for the shipping cost for the exchange.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@countrycollective.co.nz.